We do offer different methods of support. The most important part is that you contact us from the same email address you have an account with us and that you mention and describe your problem in detail.
Please use 'Submit a request' link on top of this page to create a ticket. Allow our team 12-24h to response to the ticket you create.
Our support page has a very good search capability. We recommend searching first then create a ticket.
You may also follow this link to create a ticket
Important: you do not need to sign in or signup in order to create a ticket but it is very important to put your email address which is associated with your account. This will make sure that we can pull up your account and can respond to you.
you might also contact us via email at firstname.lastname@example.org It is essential that you write from the email address you have the account with us. This way we can authenticate you and pull up your account information easily.
Sending an email to our support email will also create a ticket mentioned above. This method is easier for most of the people, also allows you to forward stuff to us.